Personalised Orders

How long does it take to receive personalised orders?

Personalised stationery orders typically ship between 7- 10 days from the order date. Please contact us on if your order is time sensitive.

How does the order process work?

Once you place your personalised order, it will be designed and you'll be sent a proof via email, within 7 days of placing your order. Once you approve the proof, your order will be printed and ready to ship in 2-3 working days.

Can i use the personalised image from my order for another purpose e.g. on my blog, website etc.? 

All digital images used during the proofing process are the sole property and copyright of Elephant & Feather Ltd. and cannot be used for any kind of reproduction outside of Elephant & Feather Ltd. All illustrations are copyright of Elephant & Feather Ltd. and may not be reused without permission.

Will I see a proof?

Customers for personalised orders will typically receive their proofs approximately one week from placing the order.

What if I need to cancel my personalised order?

Once you confirm everything is correct with your proof, your order is non-refundable. Please note that upon final approval of your personalised order, we cannot accept returns due to any and all errors (such as misspelled names, dates etc.) By approving your final proof, you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint.

Can you customise other items not included in the personalised section?

Unfortunately, only those items listed in the personalised section can be customised. If you would to commission a special project or request, please contact us and we will be happy to discuss this with you.

Custom Services

Do you accommodate special requests?

We do our very best to accommodate special requests from our customers!

Are you available for custom work?

As well as being a brand we are also a design studio and are available to take on design projects on a limited basis. Please email us on hello@elephantandfeather about your project and we will get back to you shortly.

How long does the process take?

The time it takes for design work varies depending on the detail of each project. Please contact us for more information.

I'd love to find out more information or discuss a quote, where do I go from here?

You can use the contact form to get in touch with us or e-mail us directly at hello@ We will work with you to come up with a quote to suit your budget.