FAQs

How long does it take for my order to ship?
Standard orders are typically processed between 2-3 business days after receipt. Please email us if you have any questions about your order. Personalised orders typically ship about 7-10 days from the order date. If your order is time sensitive, please let us know as soon as you place the order and we will do all that we can to get your order sent straight away. 
 
Do you accept international orders?
Yes, we do. We're excited about our international customers and have tried to offer the most reasonable shipping rates possible. Please check with your local customs office about rules and regulations that may apply to you.
 
Is my transaction secure?
We take the utmost care and concern for your privacy while you're shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary.

Transactions on our site are secured using up to 256-bit SSL encryption technology to ensure that your personal information (especially your name, address and credit card number) stays out of the wrong hands and cannot be read or intercepted as it travels to our payment processing system.
 
What is your return and refund policy?
Unused and unopened orders may be returned within 14 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (shipping costs are non-refundable). Used or opened items cannot be returned. Likewise, all prints and/or personalised orders cannot be returned. We hope you understand this as these items are all made to order and now deemed unsellable.
 
The product I want to order is out of stock.
While we do our best to keep all items on our website in stock, there may be instances when an item is unavailable. In this case, please feel free to contact us about your interest in our products and we'll notify you by email the date the item is expected back in stock.
 
Are you environmentally friendly?
Absolutely. Our stationery is printed on FSC certified paper stock & recycled materials. We re-use & recycle our waste products wherever possible and we only use local suppliers.

What kind of paper do you print on?
Our greeting cards are printed on heavy weight 300gsm acroprint & our art prints are printed on 190gsm Archival premium matt paper, to give the most beautiful finish possible.
 
What printing processes do you use?
Our greeting cards & other stationery products are all digitally printed & our art prints are digitally printed.