Delivery & Returns

Delivery
We aim to send your order within 3 working days. All orders are processed Monday-Friday 10-5pm. All UK orders are shipped with Royal Mail 1st class. If your order is placed on Saturday or Sunday it will be processed on the Monday. Should be with you in 1-2 days after posting. If you would like a rush order, please let us know- we will try our best to get the order out quickly. If you would like your order to be trackable please contact me and I can advise you on any additional postage costs. 

We offer set delivery costs based on your order total:

 

Within the UK -

  • Up to £3.50 - £0.80
  • £3.51 to £5 - £1.95
  • £5.01-£20 - £3.70
  • £20.01- £30 - 5.90
  • Over £30 - FREE

European orders -

For orders outside of the UK, these will not be tracked unless you contact me for otherwise. We post via Royal Mail international standard which aims to deliver within Europe 3-5 days after posting

  • Up to £5 - £2.40
  • £5.01 - £10 - £4.85
  • £10.01 - £30 - £10.50
  • Over £30 - £12.50

Returns

We really hope you love your Elephant & Feather products. If you are not entirely happy please notify us on studio@elephantandfeather.co.uk.You must return your unwanted products for a refund within 7 working days from the day you received the products. If the good are damaged, please send a clear photo or return as stated above. The products, including their original packaging, must be returned “as new” in a saleable condition. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. Unfortunately, we cannot cover the cost of return postage. This provision does not affect your statutory rights as a consumer.