Delivery & Returns

Delivery
We aim to send your order within 3 working days. all orders are processed Monday-Friday 9-5pm. All UK orders are shipped with Royal Mail 1st class. Should be with you in 1-2 days after posting. If you would like a rush order, please let us know- we will try our best to get the order out quickly. If you would like your order to be trackable please contact me and I can advise you on any additional postage costs.
We offer set delivery costs based on your order total:

 

Within the UK -
  • Up to £5 - £0.80
  • £5.01-£10 - £1.65
  • £10.01-£20 - £2.95
  • Over £20 - FREE

European and International orders -

For orders outside of the UK, these will not be tracked unless you contact me for otherwise. We post via Royal Mail international standard which aims to deliver within Europe 3-5 days after posting, and the rest of the world 5-7 days after posting.

  • Up to £5 - £1.65
  • £5.01 - £10 - £3.00
  • £10.01 - £20 - £8.50
  • Over £20 - £12.50

Returns

We really hope you love your Elephant & Feather products. If you are not entirely happy please notify us on studio@elephantandfeather.co.uk.You must return your unwanted products for a refund within 7 working days from the day you received the products. If the good are damaged, please send a clear photo or return as stated above. The products, including their original packaging, must be returned “as new” in a saleable condition. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. Unfortunately, we cannot cover the cost of return postage. This provision does not affect your statutory rights as a consumer.